Who we are

Our website address is: http://yourforgottenfields.co.uk

This privacy policy sets out how YOUR FORGOTTEN FIELDS uses and protects any information that you give YOUR FORGOTTEN FIELDS when you use this website and/or when you communicate with us by email or phone.

YOUR FORGOTTEN FIELDS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

YOUR FORGOTTEN FIELDS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.02.2021

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:
1. To provide you with the service that you require from YOUR FORGOTTEN FIELDS e.g. providing goods and services.  This includes sending correspondence such as quotes, invoices and gift vouchers by email and/or post. We use this data to send your items to you, which includes providing your information to third party companies such as Royal Mail and UPS, our courier of choice (or whoever we agree to send your parcels with). We also use your data to take payment for goods and services and this will require passing on your data to our payment providers.
2. Internal record keeping and record keeping for legal requirements e.g. invoice records kept for accounting purposes.
3. We may use the information to improve our products and services.
4. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will only do this if you have given explicit consent to be contacted in this way.
5. Any photographs that we do collect of your maps may be used on social media such as Facebook, twitter and Instagram to promote and inform the public about our business and the services that we provide. Photographs may also be used in newsletter, leaflets or posters, or on our website. We strive to ensure that no people are present on the photographs and consent will be sought before any photographs are used for these purposes. 

How long we retain your data

We will keep all personal data safely and only hold it for as long as necessary, usually up to 6 years for tax and legal reasons. However, some data e.g. previous purchase history, may be kept longer than this for legitimate interest purposes e.g. so that we can help you overcome any problems with previously purchased products. Your personal data will be destroyed securely when no longer required.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Your rights to your personal data

You may choose to restrict the collection or use of your personal information in the following ways~
Where you have given consent to processing your personal data, you may change your mind at any time by writing to Sharon Birt, Burts Farmhouse, Tolland, Lydeard St Lawrence, Taunton Somerset TA43PW or emailing us at sharon.b@yourforgottenfields.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the General Data Protection Regulation. A small fee will be charged. If you would like a copy of the information held about you, please write to or email us as soon as possible at the above address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect
You can request that your personal data is deleted at any time. Please write to or email us at the above address. There will be circumstances where we legally have to retain this data, but we will look at each individual request and inform you of the decision in relation to the removal of your data.